Chatbot workflows

Workflows run when an inbound WhatsApp message (or missed call) arrives through your webhook.

Triggers

• Any inbound message, Keyword match, New contact (first message from an unknown number), Missed call.

Nodes

Keyword match, Condition, Send message (inside the 24-hour window), Send template, Add tag, Update lead status, Assign conversation, Wait, Human handoff, AI draft, End.

Safety

• Workflows are validated before activation: one trigger, all nodes reachable, no cycles, required settings present.
• Each run is limited to 50 steps and 5 outbound messages.
• A cooldown prevents the same workflow running repeatedly for one contact.
• Each inbound event triggers a workflow at most once, even if Meta re-delivers the webhook.
• Human handoff pauses bots for that conversation until an agent resumes them.